FAQ

1. What is an outlet store? An outlet store is a retail location or online platform that offers discounted products from various brands. These products are often from previous seasons, overstock, or slightly imperfect items, allowing customers to find great deals on quality merchandise.

2. Are the products in the outlet store authentic? Yes, all the products we offer in our online outlet store are 100% authentic. We work directly with the brands to ensure the products we sell are genuine and of the highest quality.

3. Are the products new or used? All the products in our online outlet store are brand new and have never been used. They may be from previous seasons or have slight imperfections, but they are in excellent condition.

4. How much can I expect to save when shopping at the outlet store? Savings can vary depending on the product and brand, but customers can typically enjoy discounts of up to 70% off the original retail price.

5. Are outlet store items covered by a warranty? Yes, all products sold through our outlet store are covered by a manufacturer's warranty. The warranty period may vary by brand and product.

6. Can I return or exchange items purchased from the outlet store? Yes, we offer a return and exchange policy for products purchased from our outlet store. Please review our Returns & Exchanges page for more details on the process.

7. How often do you restock products in the outlet store? We regularly update our outlet store with new products and restock items as inventory becomes available. It's a good idea to check back frequently to see the latest additions.

8. Do you offer international shipping? Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on your location.

9. Can I use discount codes or coupons for outlet store purchases? Discount codes and coupons may not be applicable to outlet store purchases, as the products are already heavily discounted. Please refer to the specific terms and conditions of the coupon for more information.

10. How do I sign up for exclusive deals and promotions from the outlet store? You can sign up for our newsletter to receive updates on exclusive deals and promotions for the outlet store. Simply enter your email address on our website to subscribe.

11. How can I track my order from the outlet store? Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status and estimated delivery date of your order.

12. Can I visit a physical outlet store location? At the moment, we are an online-only outlet store and do not have physical retail locations. You can browse and shop our products conveniently from our website.